Returns & Exchanges

At الدفع عند الاستلام, we prioritize your satisfaction by offering a flexible 14-day return and exchange policy for all eligible products. If your purchase does not meet your expectations, we are committed to making the process as smooth and transparent as possible.

1

Initiate Your Request

Contact our customer support team via WhatsApp or email with your order number and photos of the item to start the return process.

2

Package the Item

Ensure the product is in its original packaging, unused, and includes all tags and accessories to qualify for a full refund or exchange.

3

Courier Pickup

Once your request is approved, our courier partner will visit your location within 3-5 business days to collect the returned package.

4

Verification and Refund

After inspecting the returned item at our warehouse, we will issue your refund via store credit or bank transfer, or dispatch your exchange item immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing